This important part of any mediator’s work expanded in scope when I began working in university settings. (See link to Work 2009-2019).
I also worked closely with academic leadership in many faculties since 2009 to assist them in grappling with serious conflict within their departments. I worked closely with Human Resources in many instances. After I met with and interviewed parties in dispute, my work involved meeting with the Head/Dean/Associate Dean/HR Manager to report out and strategize next steps. Together we tailored a dispute resolution process designed specifically for these particular users. Sometimes the conflict was very complicated and needed to be addressed via a number of streams. Other strategies have involved working with coaches, facilitating group sessions, mediation, working the “back channels” or structural changes.
Troubleshooting/Coaching Work 2009-2019
My work as a troubleshooter is a simpler version of the larger piece just described, which continues on a limited basis. On these occasions, I meet with an academic leader/ administrative manager/ HR manager to explore a particular conflict and together consider ways to tackle it.